About Your Local MINI Retailer | Arnold Clark Glasgow

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

132 ratings and 96 comments received in the last 90 days.

20 October 2026

Fantastic service so pleased

20 October 2026

Excellent service from Stephen from start to finish.

20 October 2026

Very welcoming atmosphere on visits to the showroom, Cian was professional and helpful in person and by email / phone. I was offered a good finance package including a straightforward exchange of my previous car.

17 October 2026

Sales person attentive and ensured all questions were found out/answered. Moment I arrived I was greeted with friendliness

13 October 2026

From start to finish everything went smoothly

13 October 2026

Staff knowledge was excellent, and I appreciated help arranging a courtesy car. However, poor communication and having to chase updates up myself were frustrating.

11 October 2026

From when the car was ordered and then delayed, we were kept well informed about the status of the car. In the showroom Stephen, who was dealing with us was very professional and made us feel very welcome.

06 October 2026

Johnathon was excellent

05 October 2026

Rachel Wright and her team at Hillington were wonderful. They are superb ambassadors for Mini. I had issues with the fob which caused me great distress (due to health matters ) and their professionalism and kindness was greatly appreciated

03 October 2026

Stephen had the answer to all our questions and lots of patients with me.

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02 October 2026

Great experience from Andy and Rachel

30 September 2026

Jonathan was really helpful throughout the process and explained everything in a way that made it easy to understand.

23 September 2026

Great communication throughout

20 September 2026

Very slick seamless operation from first visit to collecting car eight days later. Old school customer service at its best.

20 September 2026

Stephen has been exceptionally helpful from initial test drive to handover.

19 September 2026

Andy was so helpful throughout the whole process and I would recommend him to anyone buying a car!

18 September 2026

Really great - Arnold Clark Mini (Rachel Meighan) was helpful and informative. I would make one observation which is to continue being as communicative throughout the process not just at the point of sale; the updates on delivery etc are as important

17 September 2026

All steps were explained thoroughly. Helpful staff

15 September 2026

Prompt delivery and handover

15 September 2026

Rachel was very knowledgeable and took time to answer my questions about the car. She also kept me informed about when car could be picked up.

13 September 2026

Very happy kept fully informed

09 September 2026

From the order in Glasgow to the click and collect in Manchester everything went well

08 September 2026

Everyone was super helpful

04 September 2026

Everyone at the Hillington branch was very helpful, friendly and, despite some misunderstandings at the beginning, made the buying process as easy as they could!

03 September 2026

Great customer service from Jonathan and Kieran

02 September 2026

My experience was good. The original car was delayed but managed to get it all sorted very quickly.

02 September 2026

Great service from start to finish.

31 August 2026

This is my 4th mini. The service I constantly receive is excellent and beyond expectations, the team are friendly and knowledgeable. It's a pleasure to do business with Jonathan and Kian.

30 August 2026

Good service and quick delivery. All staff very approachable.

18 August 2026

The staff were very helpful and friendly.

17 August 2026

Stephen was gentleman from start to finish of the purchase, nothing was a problem what we ask about the mini, he went above and beyond his job. Thank you from Leanne and Theresa

17 August 2026

Fully informed. All questions answered & details explained. Knowledgable extremely pleasant salesperson

16 August 2026

Very professional

13 August 2026

Great efficient service...answered all my questions..

11 August 2026

Our sales advisor Jonathan (mini) was very knowledgeable even tho I was asking him a million questions not once did he seem disinterested he was very knowledgeable and keen to answer all our questions

04 August 2026

The dealer was very friendly and very helpful.

04 August 2026

There is nothing that I am not happy with. I like everything about the car and am extremely happy with it.

03 August 2026

Good experience throughout with Jonathon Chiverton communicating well at all stages of process. Car knowledge particularly helpful as was assistance with digital requirements

29 July 2026

Great service & communication

29 July 2026

Everything was seamless: Customer Service excellence

27 July 2026

Excellent experience. The sakes and service teams were outstanding.

27 July 2026

Excellent support from the sales team/ excellent showroom

21 October 2026

Simple service, not expectations of anything untoward.

21 October 2026

Easy to organise. Quick on the day. I had a place to work on my laptop while I waited. Nice, smiley polite staff

19 October 2026

Service and video were very much appreciated

18 October 2026

Good experience purchasing new mini

13 October 2026

Always satisfied with the services. Staff very helpful and courteous.

12 October 2026

Excellent service from the team at Hillington.

09 October 2026

Customer service amazing

09 October 2026

Great service, start to finish

08 October 2026

great service

04 October 2026

Rachel in the branch was fantastic. There was no sales patter/pressure just facts and figures. There is nothing worse than a pushy sales person, because she was respectful in that manner she bagged a sale.

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03 October 2026

Excellent service - video very helpful and informative.

30 September 2026

Sean helpfully explained the process and timeline for the work, and that I could use the upstairs workspace whilst I waited for the repair to be completed.

30 September 2026

collected and returned the car on time. I was kept informed of what was happening.

28 September 2026

Car was picked up and dropped off both days saving me the hassle of getting home.

28 September 2026

Easy to work with and sorted a flat tyre for free

27 September 2026

26 September 2026

Booked in for service very straight forward. I was dropped off at Braehead during service time and phoned by Mini when car was ready I was then picked up and taken back to get my car great service from all involved

26 September 2026

Very helpful

24 September 2026

Front reception was warm and friendly. Stephen macdonald was my salesman and he was fantastic from initial view and test drive through to final collection.

23 September 2026

Well organized

23 September 2026

Excellent customer services

22 September 2026

It couldn't have been easier.

21 September 2026

Happy with service at the garage and advice given

17 September 2026

The 2 guys we dealt with were great, right from the very first hello, as were the girls who welcomed us on arrival.

16 September 2026

First class service start to finish

16 September 2026

Friendly helpful staff

14 September 2026

Excellent service

12 September 2026

A very easy and enjoyable experience. Stephen was extremely helpful and easy to deal with

11 September 2026

Efficient, good communication and staff very courteous. Not 5 stars as requested team to look at issue during service but that wasn't done and no information came back on it.

09 September 2026

Great customer service. All the staff were very helpful and polite.

02 September 2026

Fault fixed in this occasion

01 September 2026

Easy to organise, completed quickly.

29 August 2026

Collected car serviced washed and returned within 5 hours

28 August 2026

Minor fault rectified without qestion to my satisfaction. But should have been seen prior to sale as it was clearly pre existing.

28 August 2026

Excellent communication. Picked up when they said they would and dropped back to my location within 4 hours.

25 August 2026

Service was carried out as expected with good communication including a short video. I would have given 5 stars however I feel the he cost is quite expensive for the work undertaken.

22 August 2026

Seamless experience

21 August 2026

Car picked up from my house and I received regular updates on my car. My car was returned to my home address

20 August 2026

I contacted mini following work they had done as the pistons they replaced had different expiry dates. They booked me in again & fixed their mistake. I informed them that one seemed to be upside down which it was.

17 August 2026

Very happy with the service I received at Mini Glasgow, sorted out my service easily.

15 August 2026

Rachel is so easy to deal with. Pleasant, knowledgeable and a credit to Mini Glasgow Hillington.

13 August 2026

Staff helpful and friendly.

11 August 2026

Stephen was very knowledgable, professional and helpful through the process of buying our new mini. Thank you

11 August 2026

Got the time and day 1 wanted and they also kept in touch

11 August 2026

There was a problem but you dealt with it professionally and took fair accountability.

09 August 2026

Not 5 as during visit a damaged cv boot was found, booked in the following week to be repaired. During this visit a leak was found in a drive shaft so had to be rebooked the following day. This issue should have been found in first visit i think

07 August 2026

Excellent communication, customer service and friendly staff. Dealership is amazing! Service manager was brilliant.

05 August 2026

Car serviced whilst we waited

04 August 2026

All very seamless & straightforward

03 August 2026

Repair carried out quickly on the day although I did wait a while for the part to arrive .

02 August 2026

Great pick up and collection service. Disappointed that paid £350 and you don't get free screen wash.

02 August 2026

Excellent service. Very slick and seamless. Friendly, smiley team in all departments!! Super helpful and nothing was a problem. So good that we bought another mini and Rachel was great!!

27 July 2026

Customer service was brilliant and I was promptly given a courtesy car, something I didn't know to expect when getting a service.

27 July 2026

The car went in due to the brakes being grabby and the acceleration was jerky. neither have been resolved. the car should move slowly forward when the gear is engaged... this does not happen.

FIND Arnold Clark Glasgow.

Address

12 Mossland Drive, Hillington Park, Glasgow, G52 4FA

Opening Hours

Mon–Fri:09:00 - 20:00
Sat:09:00 - 18:00
Sun:11:00 - 18:00

Phone

0141 648 7733

Map

Areas served

Glasgow and the surrounding areas, including Paisley, Greenock, Renfrew and Johnstone

View map

Address

12 Mossland Drive, Hillington Park, Glasgow, G52 4FA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:00
Sun:CLOSED

Phone

0141 638 6522

Map

Areas served

Glasgow and the surrounding areas, including Paisley, Greenock, Renfrew and Johnstone

View map