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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
198 ratings and 137 comments received in the last 90 days.
13 March 2025
Great service from Keira in Sales and Calum who demonstrated all the mini components on pick up
11 March 2025
Persistence of the sales executive was key to deciding to proceed to purchase
08 March 2025
I appreciated having one point of contact who followed me throughout the purchase journey.
05 March 2025
I did not attend the centre in person everything was done virtually which was more convenient for me as I don't live locally to the centre.
05 March 2025
Overall a great experience. All employees very customer centric and focused on good service which is rare in this day.
05 March 2025
Responsive to requests, an issue with the delivery but they sorted it and added a service package as compensation
01 March 2025
Completely Satisfied ***** The stars have a glitch won't let you select.
27 February 2025
First class service. Lauren Wood and Keira Connolly made me feel welcome and at ease from the minute I walked through the door. They tried their best to find me the right deal. Both were very helpful.
25 February 2025
Salesperson very knowledgeable. Took time to explore all vehicle options and help us make informed choice.
24 February 2025
Always difficult doing everything via telephone and online however All calls were always returned
24 February 2025
Andrew kept in touch with me about the progress of the repair on my car which I really appreciated. He also called me a few days later to ensure I was happy with everything. The purchase and delivery process was very straightforward.
20 February 2025
Everything was made so easy by completing paperwork online
18 February 2025
Very satisfied, Stephen was helpful and very accommodating
18 February 2025
Andrew Seymour was extremely knowledgeable and helpful.
14 February 2025
Staff were pleasant and helpful
10 February 2025
See above. The service was great.
10 February 2025
Stephen McDonald was very welcoming, friendly, professional. The centre was very relaxed, we were looked after and got a test drive.
01 February 2025
Had really good service
30 January 2025
Great service from first visit to picking up the car.
30 January 2025
Very helpful staff
28 January 2025
Stephen took a real interest from my initial enquiry and ensured I was kept up to date with the latest offers. He also ensured the sale and delivery of the car went smoothly.
24 January 2025
We would like to thank everyone at mini especially johnathan who from day of looking at mini he has been fantastic he kept us informed all through the time when we placed the order till we picked up the car last week he is a credit to Arnold Clark
07 January 2025
Jonathan was very knowledgeable and great at explaining everything. Any problems he is quick to sort.
05 January 2025
see above answer The sales staff, mainly Jonathan Chiverton aided by Keira Connolly, were fabulous. Jonathan knew his Minis technically. helped with my spec choice and kept me updated on delivery. And he followed up after the sale!
05 January 2025
Calum made everything so simple, as always. Scott and Harris were also great at handover - thank you.
03 January 2025
Customer Service. Couldn't have been happier with how I was treated throughout the entire process. Did not feel like I was a pain for asking questions. Absalutily brilliant, couldnt recommend more!
02 January 2025
Communication was great . Whole process was enjoyable .
02 January 2025
The centre was fabulous, very modern and high tech! Jonathan's customer service was excellent!
30 December 2024
Easy process
30 December 2024
Good experience but more explanation as the form signing and apps required prior to visit would have speeded up the process.
28 December 2024
Rachel and the sales team gave us a lovely handover experience .
27 December 2024
Made me feel important
19 March 2025
Friendly and efficient
19 March 2025
Great staff and service
19 March 2025
Taylor was extremely knowledgeable, and helpful. She clearly explained the investigation process, and her communication before, during & after my mini repair was excellent.
19 March 2025
Excellent service
17 March 2025
After booking service and MOT, never received confirmation, called to check date and the registration hadn't been updated as I have a private plate and no email address added in their system. Admin fail
17 March 2025
Service staff were excellent and kept me updated on progress
16 March 2025
Fixed issue quickly and car seems to be running better
16 March 2025
Service was quick
16 March 2025
Happy with it all, video explaining everything was super helpful too and was lovely to have had my car washed and hoovered
16 March 2025
Good communication
16 March 2025
Kept informed along the way. Always friendly and polite One thing, I paid £20 for a courtesy car I didn't use - it had a warning light on it. I am still awaiting refund of £20
15 March 2025
Andy Seymour should be highly commended, the level of customer service and care he takes over customers is to be admired. Clear emails, regular calls with updates and detailed answers to any questions we had. Would highly recommend AC Mini.
15 March 2025
I lived the video that accompanied the report
15 March 2025
Didn't fix one of the issues.
13 March 2025
Dropped car off day before and got back when i was told i would
13 March 2025
Customer Service is 10/10. Car was returned quickly and was cleaned
12 March 2025
Could not fault them
11 March 2025
Got the job done
10 March 2025
No issues, clear communication and ready within 1 day.
10 March 2025
Stephanie handled everything very efficiently.
10 March 2025
Staff were very considerate
10 March 2025
Great service from the staff and I was able to work while my car was being repaired.
09 March 2025
See above however I was disappointed to find out that Apple Car Play would only work if I upgraded my phone to an Iphone11 or higher which I have now done. Feel this could have been pointed out at the time of purchase
09 March 2025
As above - the staff are all pleasant, professional, helpful and friendly. The process to book was straight forward - dropping and collecting the car was simple also with a dedicated drop off area and no parking stress
09 March 2025
Excellent service advisor 10/10
09 March 2025
Very satisfied!
08 March 2025
Car wasn't ready until after 3 even though we were informed service would only be few hours and ready by lunch.
05 March 2025
Always well looked after by staff.
04 March 2025
Very friendly service. Great communication- kept up to date with work being done on my car via text.
04 March 2025
Really easy to deal with - went in for a look and came out with a car
03 March 2025
Great customer interaction
28 February 2025
Discs mal-aligned but delay in confirming that there would be covered by guarantee. And delay getting them fixed and communicating that to me.
27 February 2025
Everyone was so friendly and helpful
27 February 2025
No issues, easy to check in.
27 February 2025
Always kept in touch to advise on progress
27 February 2025
I have always found Arnold Clark to be professional and all the service people to be very polite and helpful.
26 February 2025
The car had to be recovered and Arnold Clark carried out the warranty work satisfactorily.
25 February 2025
Everything was well communicated
25 February 2025
Customer service is excellent.
25 February 2025
Quick turnaround. Friendly staff and nice premises.
25 February 2025
Great service and appreciated prompt follow up for the electric socket install.
24 February 2025
Staff are friendly and professional.
24 February 2025
Very.
24 February 2025
Stephanie was very welcoming and made the process very easy.
23 February 2025
Kept up to date with my service and repairs
23 February 2025
Stephanie was really friendly and super efficient
22 February 2025
Excellent setup and service experience
22 February 2025
Quick efficient service. Welcoming staff
19 February 2025
Video says if you have a query to phone number shown. I requested tyre pressures checked. Car returned with pressures lower than recommended on metal plate on driver's side and lower than I had them. 2.1 and 2.0 on rear! Told £180 to be checked again
18 February 2025
All staff where very help Full service all round repair cared out fast
17 February 2025
Customer service second to none other experienced
14 February 2025
Couldnt do enough for us. Nothing is to much of a bother.
14 February 2025
Good service.
13 February 2025
Very helpful staff
13 February 2025
.............................
12 February 2025
Again all very helpful
12 February 2025
Good service at Arnold Clark mini
11 February 2025
Perfect. No issues at all.
10 February 2025
Good customer service
10 February 2025
Excellent service. Thank you to the kind and attentive staff.
10 February 2025
Think the hourly rate for work is very expensive
10 February 2025
Excellent customer service. The internet system was down when I arrived and scott kept me fully informed throughout the day of the progress on my car. Got car back immaculate
09 February 2025
Great service from team at Arnold Clark. (Stephanie). Super facility at Hillington
09 February 2025
Kept us informed about the car when it was in due to a fault
08 February 2025
I was happy enough with the service, it is however, expensive.
07 February 2025
Excellent customer service. Other businesses lack this
05 February 2025
Everyone was friendly and easy to speak to.
05 February 2025
needed a tyre replaced asap, they went above and beyond to sort out the problem rapidly
04 February 2025
They replaced my punctured tyre within a few hours
04 February 2025
stephanie was amazing at arnold clark and i would recommend it - they were all helpful.
04 February 2025
Fantastic service 5 stars
04 February 2025
From service desk to professional assessment. Everyone delivered a high quality service
03 February 2025
Fast easy service
31 January 2025
Car picked up and delivered back to me washed and hoovered
30 January 2025
Very, dealt with promptly.
30 January 2025
Great customer service and kept me informed through the service and called me also sent me a video
28 January 2025
Made the whole process easy from start to finish.
28 January 2025
Efficient and friendly
28 January 2025
As above, felt very dishonest. Felt like they had a quota to make, so would either find fault or cause faults, to make quota rather than being a genuine/honest dealership. Will be looking to sell car and move to another branch/dealership.
28 January 2025
The service was quick and efficient, the team kept me informed and fixed the problem. Even giving the car a clean which was unexpected but very much appreciated. A space to work and tea and coffee available, couldn't ask for more.
27 January 2025
We had a curtesy driver take us to and from braehead he was really friendly
26 January 2025
Great communication and regular updates
25 January 2025
Efficient excellent customer facing service reasonable costs and good turnaround time
25 January 2025
Overall good service
25 January 2025
Was confused by payment to bumper
24 January 2025
Both the sales person Andy and his manager Lauren were amazing! Made the experience a pleasure and really took time to understand our needs and took actions to meet them!
22 January 2025
Courteous, efficient and friendly staff
21 January 2025
Great communication and very well handled in the main.
20 January 2025
Not only was I made comfortable whilst waiting, my Mini was given a wash after its service and MOT.
20 January 2025
Fiona kept me up to date with what my car needed and when it would happen so I wasn't left in the dark.
20 January 2025
Scott was my contact for this service and he was very helpful. I also spoke to Craig on the phone and he too was extremely helpful. Both were approachable and caring.
19 January 2025
Satisfied
19 January 2025
Excellent service
19 January 2025
Car was in for recall work. This was done quickly. Car was washed and hoovered which was a lovely touch.
17 January 2025
Good service and communication
15 January 2025
Easy to book via the mini app, great service and kept up to date with the care service progress
14 January 2025
Completely satisfied with online service portal, then through to liaising with account coordinator Louise, she was helpful, professional and totally knowledgeable about product/service and provided a great overall customer experience.
14 January 2025
I haven't received an answer about the notification, and I paid the money without reason. Also, I had low tyre pressure, and you left it with the notification...
14 January 2025
Stephanie was pleasant and made the process so easy
08 January 2025
Poor on collection the rest 10/10
06 January 2025
My car was not in for Service but for a recall for work from Mini
06 January 2025
It took so long I didn't expect it to take 8hrs
05 January 2025
With working in the motor trade Arnold Clark Glasgow was a great experience compared to other groups within Scotland.
02 January 2025
Great service
19 March 2025
Fantastic service from start to finish. Jonathan was amazing. Kept me up to date through out the full process and also very knowledgeable about the product.