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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
219 ratings and 145 comments received in the last 90 days.
15 April 2025
Service was ok, Nothing out standing. Left a lot till last minuite, which caused stress
14 April 2025
Steven was very easy to deal with. He listened and communicated very well by keeping me informed.
12 April 2025
The process was fairly smooth and even though the handover changed, I was kept informed!
11 April 2025
Great customer service
08 April 2025
Brilliant service from start to finish
07 April 2025
Great staff at Arnold Clark - all very helpful.
03 April 2025
Very happy and Jonathan at Arnold Clark Mini Hillington was brilliant from test drive to documents to pick up
03 April 2025
Everything was easy and efficient
03 April 2025
Staff were all excellent. Stephen McDonald was very knowledgeable and clear and we had every confidence in him. He gave expert advice. The man who showed me how to set up the car- sorry I have forgotten his name- was really good and incredibly helpfu
03 April 2025
Superb. Could not ask for more. Thank you
01 April 2025
Sophie had good customer relations skills and was very knowledgeable about MINI cars.
31 March 2025
East. Staff very knowledgeable and reassured re buying an EV as I had reservations
30 March 2025
First class service through out.A special mention for Keira at Arnold Clark Mini Hillington,Glasgow.She took us through the sale from start to finish and she answered every question with ease.She deserves a gold star.
29 March 2025
The showroom is set out really well. There is no heavy sell, I was given the time and space to look around.
28 March 2025
Rachel was helpful and made the process smooth
27 March 2025
Very professional, could not do enough for me.
26 March 2025
Seamless handover from accepting the part exchange to delivering the new vehicle. Knowledgable sales assistance and on hand to answer any queries
25 March 2025
The sales staff were excellent
24 March 2025
Again, absolutely no complaints. Any questions I had for Kiera no matter how small or silly it was she always found the time to get back to me with reassurance. Absolutely first class.
24 March 2025
The experience was timely, polite, efficient, informative. I was delighted with their process, system, vibe and quality of work
24 March 2025
Car came early so that was positive
19 March 2025
Fantastic service from start to finish. Jonathan was amazing. Kept me up to date through out the full process and also very knowledgeable about the product.
13 March 2025
Great service from Keira in Sales and Calum who demonstrated all the mini components on pick up
11 March 2025
Persistence of the sales executive was key to deciding to proceed to purchase
08 March 2025
I appreciated having one point of contact who followed me throughout the purchase journey.
05 March 2025
Overall a great experience. All employees very customer centric and focused on good service which is rare in this day.
05 March 2025
I did not attend the centre in person everything was done virtually which was more convenient for me as I don't live locally to the centre.
05 March 2025
Responsive to requests, an issue with the delivery but they sorted it and added a service package as compensation
01 March 2025
Completely Satisfied ***** The stars have a glitch won't let you select.
27 February 2025
First class service. Lauren Wood and Keira Connolly made me feel welcome and at ease from the minute I walked through the door. They tried their best to find me the right deal. Both were very helpful.
25 February 2025
Salesperson very knowledgeable. Took time to explore all vehicle options and help us make informed choice.
24 February 2025
Andrew kept in touch with me about the progress of the repair on my car which I really appreciated. He also called me a few days later to ensure I was happy with everything. The purchase and delivery process was very straightforward.
24 February 2025
Always difficult doing everything via telephone and online however All calls were always returned
20 February 2025
Everything was made so easy by completing paperwork online
18 February 2025
Andrew Seymour was extremely knowledgeable and helpful.
18 February 2025
Very satisfied, Stephen was helpful and very accommodating
14 February 2025
Staff were pleasant and helpful
10 February 2025
See above. The service was great.
10 February 2025
Stephen McDonald was very welcoming, friendly, professional. The centre was very relaxed, we were looked after and got a test drive.
01 February 2025
Had really good service
22 April 2025
Everything was handled well.
20 April 2025
Car had a few issues after delivery and these were sorted
20 April 2025
Good follow up during service process
17 April 2025
Great communication and super speedy
17 April 2025
Appreciated the driver taking me and my children to Braehead and collecting us again later on. Issues with car were fixed and recall issue resolved. Huge expense involved in fixing a minor issue (screen wash filter)
17 April 2025
very satisfied
17 April 2025
Kept updated throughout service Accurate timing Informed of likely work required in future
14 April 2025
You were in touch for all steps of the service
14 April 2025
Really friendly & calm. No hard sale. Andrew is great at communicating. In fact every member of staff is lovely.
13 April 2025
Good to have video of MOT inspection and recommendations.
12 April 2025
Good communication.
11 April 2025
Very helpfull
11 April 2025
Stephanie, Craig and Jared were great with us. Treated us like VIPs - it's the small things that matter at times - ie coffee & shortbread on arrival with Stephanie - a run along to Braehead for some shopping by Jarek. Craig was so helpful & kind.
07 April 2025
Staff pleasant and knowledgable
03 April 2025
Dealt with quickly and satisfactory to a high standard
01 April 2025
Amazing service
31 March 2025
Service was completed within the timeframe specified.
31 March 2025
No issues at all
30 March 2025
Speedy service
29 March 2025
Straightforward occasion, brought car in got loan car . The service was completed quickly. My car came back clean . Only issue was great to have a curtesy car but it wasnt very clean and inside the footwell was really dirty . Great car to drive thoug
29 March 2025
All requirements managed in a timely manner
28 March 2025
Well informed and friendly staff
26 March 2025
Service took place in timescale envisaged
25 March 2025
Informative and helpful staff and good vehicle knowledge.
24 March 2025
I will send separate letter of complaint
24 March 2025
Prompt reception and hand over of car, kept up to date work carried out.
24 March 2025
The team kept me informed on what to expect from arrival through to video updates and phone calls when I was able to collect, thankyou!
24 March 2025
Yes
24 March 2025
I had to wait quite a while to get the service, as they had no available slots, if I was to go local, I had to wait until May. As a result I did not drive my car for 2 weeks as it came up with the message, 'go to garage immediately'
22 March 2025
Felt very important and considered. Nice personal touch and care giving great service
19 March 2025
Great staff and service
19 March 2025
Taylor was extremely knowledgeable, and helpful. She clearly explained the investigation process, and her communication before, during & after my mini repair was excellent.
19 March 2025
Excellent service
19 March 2025
Friendly and efficient
17 March 2025
After booking service and MOT, never received confirmation, called to check date and the registration hadn't been updated as I have a private plate and no email address added in their system. Admin fail
17 March 2025
Service staff were excellent and kept me updated on progress
16 March 2025
Good communication
16 March 2025
Service was quick
16 March 2025
Fixed issue quickly and car seems to be running better
16 March 2025
Happy with it all, video explaining everything was super helpful too and was lovely to have had my car washed and hoovered
16 March 2025
Kept informed along the way. Always friendly and polite One thing, I paid £20 for a courtesy car I didn't use - it had a warning light on it. I am still awaiting refund of £20
15 March 2025
Andy Seymour should be highly commended, the level of customer service and care he takes over customers is to be admired. Clear emails, regular calls with updates and detailed answers to any questions we had. Would highly recommend AC Mini.
15 March 2025
I lived the video that accompanied the report
15 March 2025
Didn't fix one of the issues.
13 March 2025
Customer Service is 10/10. Car was returned quickly and was cleaned
13 March 2025
Dropped car off day before and got back when i was told i would
12 March 2025
Could not fault them
11 March 2025
Got the job done
10 March 2025
Staff were very considerate
10 March 2025
No issues, clear communication and ready within 1 day.
10 March 2025
Stephanie handled everything very efficiently.
10 March 2025
Great service from the staff and I was able to work while my car was being repaired.
09 March 2025
Very satisfied!
09 March 2025
Excellent service advisor 10/10
09 March 2025
See above however I was disappointed to find out that Apple Car Play would only work if I upgraded my phone to an Iphone11 or higher which I have now done. Feel this could have been pointed out at the time of purchase
09 March 2025
As above - the staff are all pleasant, professional, helpful and friendly. The process to book was straight forward - dropping and collecting the car was simple also with a dedicated drop off area and no parking stress
08 March 2025
Car wasn't ready until after 3 even though we were informed service would only be few hours and ready by lunch.
05 March 2025
Always well looked after by staff.
04 March 2025
Very friendly service. Great communication- kept up to date with work being done on my car via text.
04 March 2025
Really easy to deal with - went in for a look and came out with a car
03 March 2025
Great customer interaction
28 February 2025
Discs mal-aligned but delay in confirming that there would be covered by guarantee. And delay getting them fixed and communicating that to me.
27 February 2025
Everyone was so friendly and helpful
27 February 2025
No issues, easy to check in.
27 February 2025
Always kept in touch to advise on progress
27 February 2025
I have always found Arnold Clark to be professional and all the service people to be very polite and helpful.
26 February 2025
The car had to be recovered and Arnold Clark carried out the warranty work satisfactorily.
25 February 2025
Everything was well communicated
25 February 2025
Customer service is excellent.
25 February 2025
Quick turnaround. Friendly staff and nice premises.
25 February 2025
Great service and appreciated prompt follow up for the electric socket install.
24 February 2025
Stephanie was very welcoming and made the process very easy.
24 February 2025
Staff are friendly and professional.
24 February 2025
Very.
23 February 2025
Stephanie was really friendly and super efficient
23 February 2025
Kept up to date with my service and repairs
22 February 2025
Excellent setup and service experience
22 February 2025
Quick efficient service. Welcoming staff
19 February 2025
Video says if you have a query to phone number shown. I requested tyre pressures checked. Car returned with pressures lower than recommended on metal plate on driver's side and lower than I had them. 2.1 and 2.0 on rear! Told £180 to be checked again
18 February 2025
All staff where very help Full service all round repair cared out fast
17 February 2025
Customer service second to none other experienced
14 February 2025
Couldnt do enough for us. Nothing is to much of a bother.
14 February 2025
Good service.
13 February 2025
.............................
13 February 2025
Very helpful staff
12 February 2025
Good service at Arnold Clark mini
12 February 2025
Again all very helpful
11 February 2025
Perfect. No issues at all.
10 February 2025
Think the hourly rate for work is very expensive
10 February 2025
Excellent service. Thank you to the kind and attentive staff.
10 February 2025
Good customer service
10 February 2025
Excellent customer service. The internet system was down when I arrived and scott kept me fully informed throughout the day of the progress on my car. Got car back immaculate
09 February 2025
Great service from team at Arnold Clark. (Stephanie). Super facility at Hillington
09 February 2025
Kept us informed about the car when it was in due to a fault
08 February 2025
I was happy enough with the service, it is however, expensive.
07 February 2025
Excellent customer service. Other businesses lack this
05 February 2025
Everyone was friendly and easy to speak to.
05 February 2025
needed a tyre replaced asap, they went above and beyond to sort out the problem rapidly
04 February 2025
They replaced my punctured tyre within a few hours
04 February 2025
From service desk to professional assessment. Everyone delivered a high quality service
04 February 2025
stephanie was amazing at arnold clark and i would recommend it - they were all helpful.
04 February 2025
Fantastic service 5 stars
03 February 2025
Fast easy service
31 January 2025
Car picked up and delivered back to me washed and hoovered
19 April 2025
Staff at Arnold Clark were very professional and customer centric